FREQUENTLY ASKED QUESTIONS

Our aim at Socialight is to make designer lighting easy and accessible for all. Read through our FAQ's below or reach out to chat further.

General

How do i contact socialight?
Can i view the products in person?
What are your showroom trading hours and do I need an appointment?
Can I get lighting & design advice?
Do you offer trade or bulk discounts?

Orders

How do i place an order?
Can I cancel my order?
How long will my order take?
I would like an update on my order.

Shipping

Where do you ship to?
How much will shipping cost?
Can i collect my order?
How will my order be delivered?

Policies

Can I return an item if I change my mind?
Can I exchange an item?
What should I do if my item arrives damaged or faulty?
What if I receive the wrong product?
Do your products come with a warranty?
Who do I contact for help with returns or warranty claims?

Still have questions?

Reach out below. We are always up for a chat.

Contact Us