FAQs

You can reach us via email at info@socialight.com or call us on 0490 956 284
Our showroom team is available Monday - Friday: 9:30am - 4:00pm. Saturday: 10:00am - 2:00pm.

Yes! Our Torquay showroom (based just outside of Geelong) features a curated selection of our lighting collection.

Our showroom highlights a selection of our lighting and materials, but with our wide range not every product is on display. Our website product listing states if we have the item on display. 

Have a specific light you are interested in viewing? Just let us know and we can confirm if we have it on display or potentially arrange a sample for you to see.

For general browsing you don’t need an appointment. 

Our Torquay Showroom is open:
Monday - Thursday: 9:30am - 4:00pm
Friday: 9:30am - 5:00pm
Saturday: 10:00am - 2:00pm

For tailored guidance, support and lighting design, we recommend booking a showroom consultation to ensure our undivided attention.

Absolutely! For tailored guidance and lighting design, we offer complimentary showroom consultations, along with complete lighting design services and in-home consultations (location dependant).

Find out more information here

Based outside of Geelong? No worries, get in contact to see how we can support you.

Yes! Trade and bulk discounts are available. Please contact our team to discuss your project and get a tailored quote or learn more about our Trade Program here

You can order online via our website, in person at the showroom, over the phone or on email at info@socialight.com.au

If you wish to cancel an order before the order has been processed (maximum 24 hours after placing order), please email us at info@socialight.com.au as quickly as possible quoting your order reference number.

Once your order is placed, we’ll be in touch to provide an accurate lead time and confirm your expectations. Estimated lead times are listed in each product description. 
Need your order sooner? Get in contact with us at info@socialight.com and we’ll see how we can help.

No worries at all- please email us at info@socialight.com.au with your order details, and we’ll get back to you as soon as possible.

Please note that estimated delivery times are provided on each product page as a guideline. Occasionally, circumstances beyond our control can cause delays, but we’ll always do our best to keep you informed if the estimated delivery date changes.

We ship Australia-wide. Unfortunately, we cannot deliver to PO Boxes, so please provide a valid street address for delivery.

Shipping charges are calculated at checkout, based on your order and location. We offer free shipping across all orders of $3000 or more.
If you’d prefer not to pay for shipping, you’re also welcome to collect your order from our Torquay showroom free of charge. (20 minutes from Geelong, Victoria)

Yes, for local customers collection is available free of charge from our Torquay showroom. Simply select 'Pick Up" at checkout and we will let you know when your order is ready for collection.

Deliveries usually take place Monday to Friday, 9am–5pm. Once your order is dispatched, we’ll email you a tracking reference so you can follow its progress. The courier will also contact you via SMS when your order is out for delivery.

As our orders are sent out with “signature on delivery” we ask that the shipping address you nominate please be one where there will be someone to sign for the packages.

We have a strict change of mind policy, so please ensure your order is placed correctly before purchasing. This includes confirming the product is suitable for your space and that the size, colour and specifications are correct.

Unfortunately, we do not offer refunds for change of mind or incorrectly ordered items.

Exchanges may be possible on selected items provided that the item is:

• Unused
• In original packaging
• Returned in resaleable condition
• Returned within 14 days of delivery

If an exchange is approved, a 25% restocking fee will apply. The remaining 75% will be issued as store credit toward a future purchase.

We do not accept returns or exchanges for imported goods or made-to-order items - so please order carefully.

Please contact info@socialight.com.au to discuss your exchange request.

If your item arrives damaged, faulty, or missing, please contact us within 48 hours of delivery at info@socialight.com.au.

Please include:

• Photos of the item
• Photos of the packaging
• A description of the issue

Keep all original packaging until the claim is resolved.

If the damage or fault is verified, we will arrange a replacement, repair, or refund, depending on product availability.

Please note: all electrical products need to be installed by a qualified electrician and proof will be required on all claims.

If you receive an incorrect item, please notify us within 48 hours of delivery with:

• Photos of the product
• A description of the issue

Please do not install the incorrect item. Once verified, we will arrange a replacement or refund.

All of our products include a manufacturer’s warranty of a minimum 24 months. 

For assistance with returns, exchanges, or warranty claims, please contact our team with your:

• Order details
• Photos of the item

Email: info@socialight.com.au

We’re always happy to help.