1. Personal Information We Collect

We may collect the following types of personal information:

Contact & Identification Information: Name, address, email, phone number, date of birth, gender, profession, role, and workplace.

Billing & Transaction Information: Payment details (credit/debit cards, PayPal, BNPL providers such as Zip or Afterpay), billing/shipping addresses, and transaction history.

Device & Usage Information: IP address, device type, browser type, operating system, location data, screen resolution, session data, page views, and site interactions.

Product & Service Information: Details of products or services you purchase, request, or inquire about, including preferences or special requirements.

Customer Support & Communications: Messages, inquiries, or feedback submitted through the Website or other channels.

User Content & Surveys: Content you post publicly or provide in surveys, reviews, or other feedback.

Employment & Recruitment Information: When applying for a position with Socialight, any information you provide as part of recruitment.

Other Information: Any other information you voluntarily provide to us directly or through third parties.

Sensitive Information: We do not collect sensitive personal information unless you explicitly consent.

Children: Our Services are not intended for individuals under 18. If we discover information has been provided by a minor, we will delete it promptly.

2. How We Collect Personal Information

Directly from you: When you make purchases, create an account, communicate with us, or provide information in surveys or inquiries.

Automatically: Through cookies, analytics, and other tracking technologies when you use the Website.

From third parties: Business partners, service providers, and publicly available sources where permitted.

3. How We Use Personal Information

We may use personal information for:

Providing Services: Fulfilling orders, delivering products, managing accounts, and arranging lighting consultations.

Customer Support: Responding to inquiries and resolving issues.

Marketing & Promotions: Sending promotional materials and targeted advertisements (you may opt out at any time).

Analytics & Improvements: Analyzing usage data, improving products, and optimizing the Website.

Security & Fraud Prevention: Detecting fraud, protecting rights, and securing our Services.

Employment Purposes: Recruitment and HR management.

Legal Compliance: Complying with laws, regulations, and lawful requests.

Other purposes: Where you provide consent or as permitted by law.

4. Sharing Personal Information

We may disclose personal information to:

Service Providers: Shopify, payment processors, shipping providers, email platforms, analytics providers, and IT support.

Affiliates & Corporate Group Members: For operational purposes consistent with this Policy.

Legal & Regulatory Authorities: As required by law, subpoena, or legal process.

Marketing Partners: To provide targeted advertising where you have consented.

Business Transactions: In connection with mergers, acquisitions, or sale of assets.

We take reasonable steps to ensure third parties comply with relevant privacy laws and protect your information.

5. Cookies and Tracking

We use cookies, web beacons, and similar technologies to:

• Enable site functionality (shopping cart, login)
• Analyze usage and performance
• Deliver personalized content and advertising

You can manage or block cookies through your browser settings, though this may affect Website functionality. For third-party tracking and behavioral advertising:

• Google Analytics: https://policies.google.com/privacy
• Facebook Ads: https://www.facebook.com/settings/?tab=ads

6. Data Security and Retention

We implement physical, technical, and administrative safeguards to protect personal information. No system is completely secure, and you provide information at your own risk.

We retain personal information only as long as necessary to:

• Fulfill purposes outlined in this Policy
• Comply with legal obligations
• Resolve disputes or enforce agreements

Afterward, information will be securely deleted or de-identified.

7. Cross-Border Transfers

Your personal information may be stored or processed outside your country of residence, including Australia, New Zealand, the United States, or other jurisdictions. We ensure transfers comply with applicable law, including GDPR standard contractual clauses where relevant.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access / Know: Request access to personal information we hold.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of personal information.
• Portability: Receive your data in a structured format.
• Consent Withdrawal: Withdraw consent for certain processing activities.
• Opt-Out: Opt out of marketing communications.

For EU residents, you also have rights under GDPR, including objections to automated decision-making. Requests can be submitted to our Privacy Officer (see below). We may need to verify your identity before acting on requests.

11. Third-Party Sites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

12. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be notified via the Website or email. Non-material updates take effect immediately.

12. Contact Us

For questions, complaints, or to exercise your rights:

Socialight Architectural Lighting
info@socialight.com.au